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Business processes shape both customer experience and internal operations. We streamline these processes from end to end, aligning them with your systems and team capabilities.
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Departmental silos often create gaps in understanding upstream and downstream impacts, making exceptions the norm. Processes vary based on who performs the work, and enforcing consistency is challenging. Customized systems add complexity. Process engineering addresses these issues to ensure:
Improve service speed and quality.
Maximize the use of valuable resources.
Boost productivity and adapt to change.
We assess gaps between your current and future state, benchmarking against key metrics and similar organizations.
We optimize high-volume processes and minimize exceptions to boost efficiency.
We align workflows with current or planned systems, reducing customizations and supporting data integration across departments.
We evaluate staff skills, identify development needs, and encourage cross-departmental collaboration.
We create SOPs and user guides, training staff to embed improvements in daily operations.
We set up feedback mechanisms to support ongoing refinement and ownership at every level.
Featured Client
Tech Dynamism worked with WATA, a multi-jurisdictional transportation agency, to streamline business processes, improve operational efficiency, and create a roadmap for sustained modernization across core systems.
WATA’s outdated processes and legacy systems, particularly their CAD-AVL technology, stretched their IT and administrative teams and limited effective service delivery. WATA required a structured approach to optimize workflows, integrate modern technologies, and enhance the customer experience.
Process Assessment: Conducted virtual sessions and “ride-alongs” to analyze workflows, identifying efficiency gaps and integration needs.
Strategic Roadmap: Developed a 3-5 year roadmap prioritizing process improvements and future technology alignment with cost-benefit insights.
Streamlined Operations: Improved workflows reduced inefficiencies and eased the load on IT and administrative staff.
Enhanced Service: Actionable steps empowered WATA to elevate customer service and meet long-term goals.
We start by documenting your business processes at the right level of detail, identifying areas for improvement.
Using BPMN best practices, we redesign processes to align seamlessly with your systems and team capabilities.
We work alongside your team to roll out the updated processes with training, SOPs, and change management support.
After implementation, we equip your staff to adapt and enhance processes as your business evolves.
Contract #24-11-TO-03 - VA Local Gov
VASCUPP Contract #UVA2002927